We'll pick it up.
We'll service it.
We'll drop it off.
at Weber Ford, We Make It Easy
Owning a Ford gives you access to a host of benefits, including complimentary Ford Pickup & Delivery.* We will pick up your vehicle, service it, then bring it back. Just tell us when and where. For further questions, just ask.
*Ford Pickup & Delivery is offered by participating dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges. A nonoperational vehicle is not eligible and will require a Roadside event.
Ford Pickup & Delivery is Complimentary
The next time you need service, we will make the round trip for you. No need to drive to or from our dealership.* You can even schedule service right in the FordPass App.**
*Ford Pickup & Delivery is offered by participating dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges. A nonoperational vehicle is not eligible and will require a Roadside event.
**FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
Weber Ford • Granite City • Greater St. Louis
Ask about Ford service pickup and delivery from your location
Eligible Ford Pickup & Delivery appointments let Weber Ford collect an operational vehicle, service it at the dealership and return it afterward. Confirm the vehicle, address, work and availability with the team before arranging your day around it.
How to arrange the visit
Describe the service request
Provide the VIN, mileage, maintenance need or concern. Explain any warning lights or operational problem so the team can confirm whether the vehicle is suitable for this arrangement.
Confirm the locations
Share the pickup and return addresses and any access restrictions. Availability may be limited by distance and other dealer criteria; the appointment team must approve the arrangement.
Agree on communication and authorization
Confirm who can approve work and how the team should provide updates. An initial service request does not authorize unrelated repairs; review findings and the proposed estimate.
Coordinate the return
Ask how return timing and access will be coordinated once service is complete. Diagnosis, parts and the work required can affect timing, so avoid assuming a fixed same-day return.
What the complimentary benefit does—and does not—include
Ford’s published Pickup & Delivery offering is complimentary for eligible arrangements, but it does not include parts or repair charges. Confirm your vehicle, location and requested appointment with Weber Ford and review the estimate for the actual service.
Availability, distance and other dealer-specified criteria apply. This page does not promise service at every address, a particular pickup window or the same transportation arrangement for every vehicle.
A loaner or substitute vehicle is not automatically included. Ask about current availability and applicable conditions when scheduling, especially when your transportation needs depend on it.
The vehicle must be suitable for pickup
Pickup & Delivery is not a towing or roadside-recovery program for a non-operational or unsafe vehicle. Explain a severe braking concern, major leak, overheating or another condition that affects safe operation before booking.
If the vehicle cannot be operated safely, follow the owner guidance and arrange appropriate assistance rather than using a standard pickup request. The service team can discuss the correct appointment and transport considerations.
For a commercial or body-equipped vehicle, provide dimensions and configuration details. Vehicle size, body equipment and the required work may affect eligibility.
Pickup & Delivery versus Mobile Service
Pickup & Delivery takes the vehicle to the dealership for the agreed service visit. Mobile Service brings a technician to an approved location for eligible tasks. The right option depends on the vehicle, location and work.
A repair needing dealership equipment may not fit Mobile Service, while a suitable maintenance task may be convenient to complete on site. Ask the team which arrangements are available for the request rather than assuming the programs are interchangeable.
Both options require confirmation. A general online service request should not be treated as a confirmed vehicle-collection or mobile appointment until the details are agreed.
Prepare for collection and service
Follow the team’s instructions for vehicle access, keys and personal belongings. Ensure the authorized contact is available and that the team knows about any gated entry, parking restrictions or changes in the vehicle’s condition.
Keep the VIN, mileage and recent service information ready. Use the oil-change, brake-service or tire-service pages to prepare a more specific request, and review current service specials for applicable offers.
Ask how the team will communicate findings, request additional authorization and coordinate the return. A convenient transport arrangement does not replace the need for a clear service estimate and approval process.
Questions before your visit
Ford Pickup & Delivery questions
Is the pickup and delivery free?
The published benefit is complimentary for eligible arrangements. Parts and repair charges are not included, and availability and dealer criteria apply.
Can a vehicle that will not run use this program?
No. A non-operational or unsafe vehicle needs an appropriate recovery or transport arrangement, not a standard Pickup & Delivery appointment.
Will I receive a loaner?
A loaner is not guaranteed. Ask about current availability and applicable conditions before relying on one.
Is same-day return guaranteed?
No. Diagnosis, parts availability and repair scope can affect completion and return timing.
Can I use different pickup and return addresses?
Discuss the requested locations with the team. Approval depends on the arrangement and applicable availability or distance criteria.
Your next step
Confirm an eligible pickup and delivery appointment
Share the vehicle, work and locations so Weber Ford can review the request and explain the available arrangements.