Roadside contact and service planning • Weber Ford
Ford lists its U.S. Roadside Assistance line at 800-241-3673, available 24 hours a day, every day. Contact the provider to confirm eligibility, assistance and any charges for your situation. For injury, fire or immediate danger, contact emergency services first. A Weber Ford service form does not dispatch roadside assistance.
The roadside number above comes from Ford’s U.S. contact directory. The line’s availability does not promise an arrival time, a particular destination or free service for every vehicle.
| Situation | Appropriate starting point |
|---|---|
| Injury, fire, immediate danger or a hazardous emergency | Emergency services; follow instructions appropriate to your location. |
| A disabled vehicle, lockout or other roadside need | Ford Roadside Assistance at 800-241-3673, or the assistance provider associated with your applicable plan. |
| Confirming Weber Ford as a destination | Contact Weber Ford to discuss service hours, vehicle access and arrival instructions. |
| Scheduling diagnosis or repair after assistance | A service appointment with the symptoms and any transport details. |
Provide information you can obtain safely. Do not enter traffic or another hazardous area to find a VIN, inspect a tire or improve a location description.
Ask the provider which service is authorized, the destination if transport is needed and whether limits or charges apply. Your vehicle’s coverage documents and program terms govern the actual benefit. Do not assume another owner’s towing allowance or reimbursement applies to your situation.
If you arrange assistance separately, ask the applicable provider about authorization and reimbursement requirements before relying on repayment. Keep the dispatch information, receipts and service records. The vehicle’s owner information can help identify the appropriate program details.
Before directing the vehicle to Weber Ford, confirm the department’s current arrival arrangements at 3465 Progress Parkway, Granite City, IL 62040. Ask about hours, vehicle placement, key handoff and any after-hours procedure. Do not leave a vehicle or keys based on an assumed drop-off arrangement.
Tell the department whether the vehicle can be driven, rolled or will remain disabled, and whether it has a trailer, installed body or unusual clearance. Let the recovery provider choose the correct equipment and procedure using the vehicle’s instructions. This page is not a towing-method guide.
A transport authorization does not reserve shop time. Confirm the service appointment and explain that the vehicle may arrive by recovery equipment.
A benefit that helps with a tow, lockout or starting problem does not automatically pay for diagnosis or the repair that follows. Warranty, insurance and service-contract coverage have their own terms and approval requirements.
Describe the symptom that led to the roadside call and any temporary work performed. For example, a successful jump start does not establish that every battery or charging-system concern is resolved. Ask the department how it will assess the vehicle and obtain approval for the proposed work.
Share the finished vehicle dimensions, body type, trailer and load information with both the assistance provider and the receiving department. A standard passenger-vehicle recovery arrangement may not fit that setup. Confirm trailer handling, cargo responsibilities and any separate charges rather than assuming they are included.
For suitable commercial workshop follow-up, use Pro Elite commercial service. For an operational vehicle needing planned maintenance, compare a regular service appointment, Mobile Service or Pickup & Delivery according to the department’s eligibility and availability.
Ford lists 800-241-3673. Confirm coverage, services and charges with the provider for the actual vehicle and situation.
No. Use the roadside provider for dispatch and coordinate the dealership appointment separately.
Confirm the authorized destination with the provider and the arrival arrangements with Weber Ford before directing the vehicle there.
No. Contact availability and the time required to deliver assistance are different. Obtain the current information from the dispatcher.
Contact Weber Ford with the vehicle, symptoms, expected transport and arrival needs. Confirm the department’s instructions before the vehicle is delivered. For immediate Ford U.S. roadside contact, use 800-241-3673.
